The Company Profile:
Since Livewire Information Systems inception in 1998, the company has seen consistent growth and expansion of services to include the following:
1. Consulting and Outsourced IT Services
2. Low Voltage Cabling Installations
3. Support and Maintenance for Small Businesses
4. Telecommunication Solutions, Hardware and Service
5. Hosting, Co-location and ISP Services
6. Video Surveillance and Access Controls
7. Business Relocation Services
8. Managed Service Provider Solutions
The Company Vision:
To redefine the value proposition of Outsourced Information Technology Providers
The Company Mission:
To optimize technology solutions within organizations to make them more productive, efficient and profitable
The Company History and Relative Services:
Livewire has successfully modeled the business strategy of the Outsourced IT across Monterey, San Benito and Santa Cruz counties. Livewire presently employs 20 people and has three facilities .
Our services help small and midsized organizations make intelligent choices pertaining to technology as it relates to functional requirements.
Outsourced IT product offerings allow smaller organizations to benefit from the experience of multiple technicians without the overhead. Our fixed priced solutions allow non profits and other cost conscious organizations to budget appropriately and stay on track. With our growing toolset we are capable of supplying feature rich and timely support to the most demanding of customers. Additionally, Livewire provides heavily discounted service offerings to non-profit and community service organizations.
Livewire is a licensed C-7 contractor for the state of California. Our Infrastructure services include video surveillance installation, access control installation, telephone and paging system implementation, fiber optic and copper based data network installations for a multitude of organizations.
Although our telecommunication services grew out of our networking knowledge, the cabling services afford us the opportunity to offer turnkey installations where other service providers cannot.
Livewire added telephony solutions to the portfolio of product and services over 15 years ago. Originally emphasis was placed on hosted PBX solutions that used VoIP. Gradually Livewire took on more traditional product lines such as NEC to take advantage of opportunities where hosted solutions weren’t applicable. Today we offer hybrid and hosted Asterisk solution at remarkably affordable prices.
Video Surveillance integration services are a core competency for Livewire. We are authorized dealers with S2 access control system and Exacqvision. These new product lines will permit us to meet the needs of the most demanding customers. Both product are extremely user friendly and allow our customers to get the most out of their surveillance system.
Business Relocation services are a unique solution. Through years of experience, Livewire has managed to create a check list that easily allows us to project manage customers undertaking a move to new facilities. This service affords the customer the time to focus on non- IT related tasks, while Livewire makes sure that network and communication infrastructure, computer hardware, telephone system hardware, and an operative environment await them at the new site.
Because Livewire owns two data center facilities, we have expanded our business to provide virtual server and desktop solutions to our customers. Our Cloud Computing Solution is offered at an unparalleled price point for small business and our Virtual Server Solution products are aggressively priced compared to Microsoft Azure and Amazon.
Our consultants are proficient with a wide range of technologies, including leading industry software packages, and have the technical expertise to design and implement any underlying infrastructure. We help turn today’s buzzwords – knowledge management, outsourcing, data warehousing – into meaningful, useful and results-oriented solutions, helping customers streamline their operating costs and raise profitability.
Over the last 17 years Livewire has grown steadily by providing exemplary service and support to local governments, educational institutions, and small businesses. We have comprehensive exposure to a wide variety of technologies and have the “know-how” to implement cost effective solutions within a multitude of industries.
Our staff is constantly learning and training in new technologies. Ongoing education advancement is a critical success factor for Livewire. With constantly evolving technology; complacency will only breed antiquity. As a result Livewire has partnerships with Microsoft, Cisco, VMware, NEC and a large number of other industry leading manufacturers of hardware and software. Our partnership enrollment keeps us abreast of new technology, evolution and life cycle. Every employee within Livewire has a training allowance that can be applied to any technology of interest to them.
1. We stand behind our work. If we don’t fix it then we don’t charge for it and we never double charge for an issue that has been escalated to Sr. Technicians.
2. Our contracts are cancellable because they are based on our value proposition.
3. If we fail to arrive within the time constraints defined then we waive the entire monthly maintenance fee.
4. We have proven processes, procedures and staffing to meet demanding customer expectations.
5. No More Finger Pointing! We handle all the fundamentals of your infrastructure.
6. Affordable pricing. You get all of Livewire’s expertise for a fraction of what it would cost to hire a single in-house IT person.
7. We have flexible solutions that can be tailored to meet special circumstances.
8. Advanced remote administration tools
9. Full time phone support